Frequently Asked Questions

Ordering & Delivery

How long does delivery take?

Standard delivery typically takes 2-4 weeks from order confirmation. Custom pieces may require 4-8 weeks depending on complexity.

Do you offer assembly service?

Yes, we provide professional assembly and installation services. This can be arranged at the time of delivery or scheduled separately.

What payment methods do you accept?

We accept all major credit cards, bank transfers, and offer payment on delivery options for qualifying orders.

Product Information

What materials do you use?

We use premium solid wood, high-quality engineered materials, and eco-friendly finishes. All materials are carefully selected for durability and safety.

Can I customize furniture pieces?

Absolutely! We offer extensive customization options including size modifications, color changes, and design adaptations to meet your specific needs.

Do you offer warranty coverage?

Yes, all Novatra furniture comes with comprehensive warranty coverage. Warranty terms vary by product type and are clearly outlined at the time of purchase.

Care & Maintenance

How do I care for my Novatra furniture?

Each piece comes with detailed care instructions. Generally, regular dusting and occasional conditioning will keep your furniture looking beautiful for years.

Do you offer repair services?

Yes, we provide repair and maintenance services for all Novatra furniture. Contact our customer service team to schedule service.

Can I get replacement parts?

Replacement parts and hardware are available for all our furniture pieces. We maintain inventory to support our products long after purchase.